As a Technology specialist for Customer Service, you will be an expert in inspiring customers how to transform the way they service customers with the help of cloud and AI. In this role you will be the Technology Specialist (Pre-sales consultant) for your assigned workload and a member of the sales team that consists of Solution Specialist, Customer Success Unit, partners and engineering. * You will engage for co-sell and implementation considerations, engineering to assist with emerging technologies and Customer Success Unit for deal support. * OR Bachelor's Degree in Computer Science, Information Technology, or related field AND relevant technical pre-sales or technical consulting experience * OR Master's Degree in Computer Science, Information Technology, or related field AND relev
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